Contact information
Contact Us
We would love to hear from you.
Get In Touch
Whether you have a question about your order, need advice on which product is right for you, or simply want to share your NeticSkin Care experience — our team is here and ready to help.
This is the fastest way to reach us. We typically respond within a few hours during business hours.
Business Hours
🕐 Monday – Friday, 9am – 5pm (SAST) We are closed on weekends and South African public holidays.
What Can We Help You With?
- Order status and tracking
- Returns and refunds
- Product questions and recommendations
- Damaged or incorrect orders
- General enquiries and feedback
Response Times
| Query Type | Expected Response Time |
|---|---|
| General enquiries | Within a few hours |
| Order & tracking queries | Within 1 business day |
| Return requests | Within 1–2 business days |
| Damaged or incorrect orders | Within 24 hours |
Before You Contact Us
You may find the answer you are looking for in one of our policy pages:
- Return & Refund Policy
- Shipping Policy
- Terms of Service
Social Media
Follow us and join our community for hair care tips, product updates, and exclusive offers.
Instagram: @neticskincare, Facebook: NeticSkin Care, TikTok: @neticskincare
A Note From Us
We are a small, passionate team that genuinely cares about your hair and skin. Every message we receive is read and responded to personally — you will never get a bot or a generic copy-paste reply. We are real people who want to help.
Thank you for choosing NeticSkin Care. 🧡