Privacy policy

Privacy Policy

Last updated: 9/24/2026

This Privacy Policy describes how Lilyeve ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from neticskincare.co.za (the "Site").

Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your browser, IP address, time zone, and cookies installed on your device.

When you make a purchase or attempt to make a purchase, we collect information such as:

Name and surname
Billing and shipping address
Email address
Phone number
Payment information (processed securely by our payment provider — we do not store full card details)
How We Use Your Information

We use the information we collect to:

Fulfil orders, including processing payment, arranging shipping, and providing invoices
Communicate with you about your order, account, or promotions (where you've opted in)
Screen orders for potential risk or fraud
Improve and optimise our Site (e.g. by generating analytics)
Sharing Your Information

We share your personal information with third parties to help us use it as described above. For example:

Payment processors, to securely process your payment
Shipping and courier partners, to deliver your order
Shopify and related apps that power our store (e.g. review collection tools)

We do not sell your personal information to third parties.

Your Rights (POPIA)

In accordance with South Africa's Protection of Personal Information Act (POPIA), you have the right to:

Access the personal information we hold about you
Request correction or deletion of your information
Object to certain processing of your information
Lodge a complaint with the Information Regulator

To exercise any of these rights, contact us at lilyevesouthafrica@gmail.com.

Cookies

We use cookies to operate and improve our Site, remember your preferences, and understand how you interact with our content. You can disable cookies through your browser settings, though some features of the Site may not function properly.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices. Any changes will be posted on this page with an updated revision date.

Contact Us

For questions or concerns about this policy, email us at lilyevesouthafrica@gmail.com.