Refund policy

Return and Refund Policy

Last updated: 9/24/2026

At Lilyeve, your satisfaction matters to us. If you are not fully happy with your purchase, please review our return and refund terms below.

Returns
You have 14 days from the date of delivery to request a return.
To be eligible, items must be unused, unopened, and in their original packaging (for hygiene reasons, opened skincare and haircare products cannot be returned unless faulty).
Proof of purchase (order number or receipt) is required.
How to Start a Return

Email us at lilyevesouthafrica@gmail.com with your order number and reason for return. We will respond with return instructions within 2 business days.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 7–10 business days.
Shipping costs are non-refundable unless the item arrived damaged or faulty.
Damaged or Faulty Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the product and packaging, and we will arrange a replacement or full refund at no extra cost to you.

Exchanges

We only replace items if they are defective or damaged. To exchange an item, email us at lilyevesouthafrica@gmail.com.

Non-Returnable Items
Opened or used skincare/haircare products (unless faulty)
Sale or clearance items marked as final sale
Gift cards

For any questions about our return policy, contact us at lilyevesouthafrica@gmail.com.