Shipping policy

Shipping Policy

Last updated: 9/24/2026

Processing Time

Orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

Shipping Rates and Delivery Estimates
Shipping Method    Estimated Delivery Time    Cost
Standard Shipping    3–7 business days    Calculated at checkout
Express Shipping    1–3 business days    Calculated at checkout

Delivery times are estimates and may vary due to courier delays, remote locations, or circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.

Shipping Areas

We currently ship within South Africa. [Add international shipping details here if applicable.]

Lost or Damaged Packages

Lilyeve is not liable for lost or stolen packages once marked as delivered by the courier. If your package arrives damaged, please contact us within 48 hours at lilyevesouthafrica@gmail.com with photos of the damage.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly provided address, though we will do our best to assist in redirecting the package if possible.

Questions

For any shipping questions, contact us at lilyevesouthafrica@gmail.com.